Astrosport Ltd, the data controller, is committed to protecting and respecting the privacy of all those who use our website and our services in line with the EU General Data Protection Regulation (GDPR).
What personal data do we collect?
Information provided by you:
- You provide us with personal details if you use our website enquiry form, or call/email us to ask for a quote. These personal details will include your name, email, address and telephone number.
- Should you pay by credit or debit card these details will not be stored and we will be protected by the service provider.
Information we collect from you:
- Cookies are small, harmless files saved to the user’s computer’s hard drive that track, collect and store information about the user’s interactions and usage of the website.
- If you grant permission, the software will save a cookie to your computer’s hard drive to track and monitor your engagement and navigation of the website each time you visit.
- Google Analytics uses your IP user address and tells us about the pages you have accessed and how long you stayed on these pages.
- If you do not grant permission, we do not receive this information.
- Google Analytics does not store, save or collect personal information. It provides the activity to us in an anonymised format (general summary rather than individualised) and this information is stored on the Google platform.
Why do we hold your data?
We only hold personal data that we need to provide our customers and prospects with relevant information and fulfil contractual obligations.
Your personal data is stored on our server, computers, laptops and mobile phones. Hard copies are stored in locked filing cabinets in our offices.
Our legal basis for holding this information is based on the following:
- We have been given consent to do so by the individual (what the user is consenting to will be clearly explained)
- It is necessary to perform our contract with you:
- A legitimate interest exists for both parties
How do we use your data?
The personal details acquired on the website contact form are used to ensure we can adequately respond to your request and fulfill our future contracts if necessary.
Sharing your information
While we do not share your details with unrelated third parties we may need to pass on your name and address to trusted contractors to complete your work efficiently.
We will only hold personal data for as long as we believe we can still be of interest to a user. Due to the nature of our business and longevity of our product it may be many, many years before a client, or prospective client, requires our services again therefore we will retain client details and possible leads, unless told otherwise, for up to 15 years.
We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.
We protect the data collected and stored on our website and company devices and minimising potential hacks by using a secure server, installing anti-virus software and signing up to monthly WordPress care packages.
We have taken all possible steps to ensure the design and hosting company are aware of, and meet the requirements of GDPR and data law and do all they can to protect and secure our website and the information that we hold.
While we do take all applicable technical and organisational measures to safeguard your data and only use secure servers, it is impossible for us to secure the whole internet entirely. As a user, it is your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/wkDTpk18).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
We may also share photographs of our client’s completed projects. We will only mention location with consent from the client.
We will update this policy in response to legal, technical or business developments. You can check when it was last updated at the end of the document. This policy was last updated in April 2018.
Your Data Protection Rights
We strive to ensure that our direct marketing or emailers/newsletters contain relevant and useful information to add value to your business however you will ALWAYS be provided with an opportunity to unsubscribe (the ‘right to be forgotten’) should you wish.
Your personal information is kept private and stored securely until a time it is no longer required, is no longer relevant or you ask us to remove your details. You may request a copy of the personal data we hold for you free of charge. If you would like a copy of this information, please write to the business address at the bottom of this policy. We will respond to your request within 30 days providing you provide us with proof of identity.
If you would like to amend your contact details that we hold please also contact us at the address below or by email.
It is important to us that our visitors and customers fully understand the privacy implications and this policy aims to outline the obligations and requirements of the users, the website and the website owners as openly and transparently as possible. If there is an area, you are unsure about, please do not hesitate to contact us so we can talk you through it.
Resources & Further Information
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide
Wyton Lodge Farm